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Together, We are Citra: Meet Paul Carr, Senior Director of Customer Support

Posted by Gina D. Ford on Apr 12, 2018 8:29:16 AM

Paul Carr currently serves Citra as our Senior Director of Customer Support. In this role, Paul has direct accountability for leading the team, whose efforts address our clients' support needs every day. Throughout his career, Paul has led global technical operations and service delivery teams in support of Fortune 500 companies operating within the telecommunications, financial services, manufacturing, retail and healthcare industries. Additionally, he holds a BS in Human Resources Management from the University of Massachusetts and an MBA from Bentley University.

Paul moved from the Greater Boston area two years ago and now lives in Portland. His daughters, Paige (26) and Victoria (24), are both PharmD candidates at the Massachusetts School of Pharmacy. His Son Rex (21) is a third year Finance major at Wake Forest University.

When not shoveling snow, Paul enjoys hiking, biking, SCUBA diving and spending quality time at "The Camp" near Lubec, ME.

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Topics: customer centric, customer service, healthcare, technology, services

Together, We are Citra: Meet Rick Walker, Vice President of Client Success

Posted by Gina D. Ford on Feb 28, 2018 10:09:56 AM

Citra’s Client Success Team, led by Rick Walker, provides a designated Client Success Manager who works collaboratively with our clients monitoring needs, setting program and solution objectives, and keeping clients informed of Citra’s growth and development.

We recently sat down with ‘Walker’ (as he is affectionately known at Citra), Vice President of Client Success, and asked him a few questions. Here's what he had to say...

 

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Topics: customer centric, customer service, healthcare, technology, services

New HEDIS Measures for 2018 Announced

Posted by David Morris on Feb 9, 2018 3:36:16 PM

Performance levels are fast becoming the new currency in healthcare. After all, quality scores are the primary way that plans are rated for quality care delivery and billions of dollars in reimbursements hinge on quality ratings.

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Topics: Nurse Advice Lines, Gap Closure, News, Outbound Engagement, Patient Engagement

"Everybody Can Be Great Because Everyone Can Serve." - Dr. Martin Luther King, Jr.

Posted by Gina D. Ford on Jan 15, 2018 1:22:23 PM

I was able to reflect this weekend on the chance our team had to serve at Preble Street's Soup Kitchen for the homeless in Portland, Maine on Friday. The experience was eye-opening and we not only learned a great deal about the homeless epidemic, but we also learned how we can help them feel "human" again. That really struck me. Human again? You mean they don't feel human?

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Benefits of Outsourcing Nurse Advice Lines or After-Hours Triage

Posted by Team Citra on Dec 20, 2017 6:04:01 AM

Nurse Advice Lines and After-Hours Triage services have emerged as a way to connect your patients with registered nurses who can answer health questions, suggest complementary programs and services, guide callers to self-care measures or recommend urgent care when appropriate. Amid rising costs and limited resources, health plans and providers see that extending opportunities for patient engagement can pay off through in-network referrals, expanded access to care and reduced Emergency Room utilization. 

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5 Benefits a Nurse Advice Line Offers Your University

Posted by Team Citra on Dec 4, 2017 7:23:29 PM

College students are a unique subset of our population in need of 24-hour healthcare.

Some of the specific health challenges University Health Centers face, include: behavioral health, drug and alcohol abuse, sexual assault, communicable diseases, and even chronic conditions. 

In fact, demands on campus health centers might be higher and more complex than ever. With more students arriving with serious health needs, the addition of a personalized university nurse advice line is an ideal solution to meet growing demands, create branding opportunity and satisfy the health and safety demands of college students and their parents. The most highly regarded student health centers are establishing comprehensive service offerings, including nurse advice and 24-hour telephonic triage.   

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Topics: Nurse Advice Lines

Silicon Review Names Citra Health Among 50 Best Companies to Watch

Posted by Citra Health on Sep 5, 2017 12:57:07 PM

Citra Health has garnered another accolade after being named to the 2017 50 Best Companies to Watch by The Silicon Review (http://thesiliconreview.com/magazines/innovating-healthcare-to-deliver-value-based-technology-and-services-citra-health-solutions-/), the world's most trusted online and print community for business technology professionals. Featured in the August 1st issue, Citra is the only healthcare-focused company to be included.

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Topics: value based care, EZcap, accountable care organization

Citra Earns URAC Accreditation as a Health Call Center

Posted by Citra Health on Jul 21, 2017 10:35:31 AM

The designation demonstrates the highest level of commitment to quality healthcare. 

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Forward-thinking healthcare leaders and administrators are preparing for the advent of the value-based world

Posted by Citra Health on Jul 7, 2017 1:50:08 PM

At Citra, we love sharing good news with you. Late last year, Allscripts client, the Los Angeles County Department of Health Services, selected EZ-CAP to more effectively operate its current managed care portfolio of more than 336,000 managed care patients. With EZ-CAP’s help, Los Angeles County DHS will benefit from cost savings, as well as improve operational efficiencies in clinical and administrative business processes.

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If You are a Nurse, It's time to Celebrate YOU!

Posted by Gina D. Ford on May 8, 2017 12:26:12 PM

Celebrate Nurses Week 2017 with These Deals

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Welcome To The New Era Of Healthcare

Serving 6 of the top 7 Health Plans; 7 Fortune 500 Companies; 50+ IPAs and MSOs managing commercial, Medicare and Medicaid populations; 100+ Provider Groups, Hospitals, Universities and Integrated Delivery Networks throughout the United States and in Puerto Rico. Citra delivers technology and services resulting in more efficient operations and higher quality care.

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