Value of a Nurse Advice Line

A Nurse Advice Line is a clinical service that allows patients to speak with a registered nurse (RN) over the telephone at any time, day or night.

During a Nurse Advice Line call, an RN answers general health questions and evaluates any current symptoms the caller is experiencing. Based on the caller’s reported symptoms, the RN then provides guidance on the next appropriate course of action.

There are a number of ways to calculate the value of a Nurse Advice Line service. Here, we look at three: Diversion, Patient Safety, and Patient Satisfaction.


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