It’s important to realize that there isn't a single silver bullet that will solve all your patient experience problems.
Topics: Patient Engagement
One of the biggest challenges healthcare organizations face today is patient engagement. At Citra, we define successful engagement as:
With HEDIS®, CAHPS®, STARS and HRSA Clinical Core measures tied directly to reimbursements, care gaps can have a serious negative impact on a health care organization’s bottom line. Every year billions of dollars in reimbursements and other payer incentives are tied to quality performance. Quality scores can also have a big impact on a plan’s Exchange rating. As a result, many organizations are implementing formal quality improvement programs.
This year's convention covered more square footage than 21 football fields and showcased over 1200 vendors, with almost 300 of them exhibiting at HIMSS for the first time. The booths were divided over several exhibition floors along with educational sessions and professional certification exams being conducted in separate meeting rooms for those interested in continuing education. All in all, more than 45,000 people attended. With all of these attendees and spectators, there were a number of recurring themes:
JACKSONVILLE, FLA. – March 01, 2016– Citra Health Solutions, a leading healthcare services and technology firm and portfolio company of Great Point Partners, LLC., announced today the acquisition of SironaHealth, a company delivering a full spectrum of clinical care management services. Citra purchased SironaHealth as the next step in an on-going plan to extend its integrated population health solutions in the value-based market. SironaHealth, a URAC and NCQA accredited health services company, has a long history of clinical care coordination and patient care and case management. With a multi-modality approach, the clinical teams are driving quality care into programs that support patients’ access and outcomes. SironaHealth will do business as a Citra Health Solutions company and will continue to maintain an operational center in Portland, Maine. “By managing the health of populations, including disease management, care management and wellness, Sirona will fit into Citra’s holistic approach to drive increased member engagement, reduce health care costs and improve the quality of care,” said Howard Buff, CEO and Founder of Citra Health Solutions. “The integrated healthcare model will provide a service and technology enabled platform that supports a multitude of payment models and risk arrangements for Providers and Health Systems. Citra helps healthcare organizations maximize performance and empower consumers. Best-in-class solutions include 24/7 care coordination, point of need engagement, re-admission reduction, ER diversion, star rating improvement, bundled payment administration and chronic care management. Serving over 22 million members across a nationwide service and technology foundation, Citra continues its quest to improve every organizations’ core competencies while diminishing spending and improving clinical and financial outcomes. With CMS designing and releasing new, specialized programs to address chronic illnesses, Citra-led programs are already assisting more 2500 providers and over 250,000 patients to engage in advanced care paradigms that are proving beneficial across the United States with patients successfully co-managing a multitude of conditions. As oncology and joint replacement programs come on-line this year, Citra is already leading global healthcare mind share with proprietary technology and processes that assist in delivering successful clinical outcomes. Citra’s acquisition of SironaHealth further increases its clinical capabilities to meet the needs of the market and strengthens the portfolio of solutions to meet the needs of all healthcare’s personas: Patient, Provider and Payer. “We view ourselves as innovators in the healthcare marketplace, so we know our company will be the perfect complement to Citra,” said Jeff Forbes, CEO of SironaHealth. “Our mission has been to guarantee satisfaction through compassionate and competent care with a relentless focus on quality improvement and that will not change. What will change is the fact that with these augmented resources, we will have the ability to offer our customers more than ever before.”
JACKSONVILLE, FLA. – February 23, 2016 – Citra Health Solutions, a leading healthcare services and technology firm, announced continued record-breaking revenue and sales numbers in 2015, producing in excess of $72 million – a 680% year over year increase. With the current acceleration and quarter over quarter growth extending into January, the company is projecting an additional 400% in growth for 2016. Citra’s 2015 successes, including agreements with independent physicians, group practices, hospitals, PACE organizations, ACOs and Health Plans came as a result of a diversified approach to the marketplace. Solid contributions from each of the company’s distribution channels and direct sales efforts in addition to strategic distribution partnerships with Allscripts, McKesson, Healthcare Consulting firms and Emerging Health Systems ensured significant results throughout the fiscal year. “Citra’s growth is a reflection of the company’s ability to deliver a technology and services platform that transforms the way healthcare partners coordinate, deliver, and receive payment for care. Howard Buff, CEO and Founder of Citra Health Solutions, said “Working together directly with our customers, partners, and healthcare constituents, we have been able to produce industry-leading results, and we are thrilled with the future trajectory of the company.” One of the central tenets for Citra in 2015 was enhancing clinical and health system expertise, which is reflected by the addition of key leadership positions including Dr. Richard Cassidy, SVP of Clinical Performance and expanding the company’s Board of Directors with Dr. Barry Straube, former Medical Director for CMS, and Hugh Greene, CEO of Baptist Health Systems. Through these appointments, Citra demonstrates a strong commitment to expandingthe company focus to exponentially increase provider satisfaction. Plans for 2016 include the launch of multiple technology advancements, including the next version of EZ-INSIGHT, a robust analytics software addition to the existing technology suite. The introduction and expansion of the Citra Healthy Ecosystem will revolutionize the healthcare market by capitalizing on the continued demand in acute, post-acute and community clinicians. This system will deliver Patient Care Transition programs to support the entire care team as well as the patient and proxies during the full lifecycle of the care journey. With continued growth on the horizon, the Jacksonville-based company has plans to expand to an additional location to better serve the rapidly expanding national client base. Citra’s Healthy Ecosystem will be revealed at HiMSS 16 in Allscripts booth #2612 from February 29 to March 4 in Las Vegas, Nevada.
JACKSONVILLE, FLA. – January 12, 2016 – Yesterday, the Centers for Medicare & Medicaid Services (CMS) announced 121 new participants – representing 49 states and the District of Columbia– in an innovative initiative – Medicare Accountable Care Organizations (ACOs) – designed to improve the care patients receive in the health care system and lowers costs. ACO Health Partners was selected as one of nearly 150 renewing Medicare Shared Savings Program Accountable Care Organizations (ACOs), providing Medicare beneficiaries with access to high-quality, coordinated care across the United States, the Centers for Medicare & Medicaid Services (CMS) announced yesterday. That brings the total to 434 Shared Savings Program ACOs serving over 7.7 million beneficiaries. Doctors, hospitals and health care providers establish ACOs in order to work together to provide higher-quality coordinated care to their patients, while helping to slow health care cost growth. ACO Health Partners will be one of 434 ACOs participating in the Shared Savings Program as of January 1, 2016. Beneficiaries seeing health care providers in ACOs always have the freedom to choose doctors inside or outside of the ACO. ACOs receive a portion of the Medicare savings generated from lowering the growth in health care costs as long as they also meet standards for high quality care. “People across America are going to be better cared for when they go to their health care providers, because these hospitals and providers have made a commitment to innovation, a commitment to change how they do business and care for patients,” HHS Secretary Sylvia Matthews Burwell said. “Medicare and the health care system as a whole, is moving toward paying providers based on the quality, rather than just the quantity of care they give patients. The three new ACO initiatives that are being launched yesterday mark an important step forward in this effort.” Since ACOs first began participating in the program in early 2012, thousands of health care providers have signed on to participate in the program, working together to provide better care to Medicare’s seniors and people with disabilities. The new and renewing ACOs will bring approximately 15,000 additional physicians into the ACO program starting January 1, 2016. ACOs are delivering better care, and they continue to show promising results on cost savings. In 2014, they had a combined total net program savings of $411 million for 333 Medicare Shared Savings Program (Shared Savings Program) ACOs and 20 Pioneer ACOs. Based on 2014 quality and financial performance results for Shared Savings Program ACOs who started the program in 2012, 2013, and 2014, ACOs that reported in both 2013 and 2014 improved on 27 of the 33 quality measures, including patients’ ratings of clinicians’ communication, beneficiaries’ rating of their doctors, screening for tobacco use and cessation, screening for high blood pressure, and Electronic Health Record use. Shared Savings Program ACOs also outperformed group practices reporting quality on 18 out of 22 measures. Ultimately, yesterday’s announcement is about delivering better care, spending dollars more wisely, and having healthier people and communities. ACOs drive progress in the way care is provided by improving the coordination and integration of health care, and improving the health of patients with a priority placed on prevention and wellness. More information about the Shared Savings Program is available at