The number of Medicare beneficiaries continues to rise with our aging population and the growing number of Medicaid recipients are challenged with the impact of social determinants of health. Both populations need timely, accurate and clinically grounded information when faced with healthcare decisions. The trusted, convenient and reliable services of URAC accredited and NCQA certified Nurse Call Centers are proven to increase care access, help ensure proper utilization of services, and produce better care outcomes by decreasing unnecessary emergency department costs.
Paul Carr currently serves Citra as our Senior Director of Customer Support. In this role, Paul has direct accountability for leading the team, whose efforts address our clients' support needs every day. Throughout his career, Paul has led global technical operations and service delivery teams in support of Fortune 500 companies operating within the telecommunications, financial services, manufacturing, retail and healthcare industries. Additionally, he holds a BS in Human Resources Management from the University of Massachusetts and an MBA from Bentley University.
Paul moved from the Greater Boston area two years ago and now lives in Portland. His daughters, Paige (26) and Victoria (24), are both PharmD candidates at the Massachusetts School of Pharmacy. His Son Rex (21) is a third year Finance major at Wake Forest University.
When not shoveling snow, Paul enjoys hiking, biking, SCUBA diving and spending quality time at "The Camp" near Lubec, ME.
Citra’s Client Success Team, led by Rick Walker, provides a designated Client Success Manager who works collaboratively with our clients monitoring needs, setting program and solution objectives, and keeping clients informed of Citra’s growth and development.
We recently sat down with ‘Walker’ (as he is affectionately known at Citra), Vice President of Client Success, and asked him a few questions. Here's what he had to say...
Performance levels are fast becoming the new currency in healthcare. After all, quality scores are the primary way that plans are rated for quality care delivery and billions of dollars in reimbursements hinge on quality ratings.
I was able to reflect this weekend on the chance our team had to serve at Preble Street's Soup Kitchen for the homeless in Portland, Maine on Friday. The experience was eye-opening and we not only learned a great deal about the homeless epidemic, but we also learned how we can help them feel "human" again. That really struck me. Human again? You mean they don't feel human?
Nurse Advice Lines and After-Hours Triage services have emerged as a way to connect your patients with registered nurses who can answer health questions, suggest complementary programs and services, guide callers to self-care measures or recommend urgent care when appropriate. Amid rising costs and limited resources, health plans and providers see that extending opportunities for patient engagement can pay off through in-network referrals, expanded access to care and reduced Emergency Room utilization.
College students are a unique subset of our population in need of 24-hour healthcare.
Some of the specific health challenges University Health Centers face, include: behavioral health, drug and alcohol abuse, sexual assault, communicable diseases, and even chronic conditions.
In fact, demands on campus health centers might be higher and more complex than ever. With more students arriving with serious health needs, the addition of a personalized university nurse advice line is an ideal solution to meet growing demands, create branding opportunity and satisfy the health and safety demands of college students and their parents. The most highly regarded student health centers are establishing comprehensive service offerings, including nurse advice and 24-hour telephonic triage.
Topics: Nurse Advice Lines
Citra Health has garnered another accolade after being named to the 2017 50 Best Companies to Watch by The Silicon Review (http://thesiliconreview.com/magazines/innovating-healthcare-to-deliver-value-based-technology-and-services-citra-health-solutions-/), the world's most trusted online and print community for business technology professionals. Featured in the August 1st issue, Citra is the only healthcare-focused company to be included.
At Citra, we love sharing good news with you. Late last year, Allscripts client, the Los Angeles County Department of Health Services, selected EZ-CAP to more effectively operate its current managed care portfolio of more than 336,000 managed care patients. With EZ-CAP’s help, Los Angeles County DHS will benefit from cost savings, as well as improve operational efficiencies in clinical and administrative business processes.