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"Everybody Can Be Great Because Everyone Can Serve." - Dr. Martin Luther King, Jr.

Posted by Gina D. Ford on Jan 15, 2018 1:22:23 PM

I was able to reflect this weekend on the chance our team had to serve at Preble Street's Soup Kitchen for the homeless in Portland, Maine on Friday. The experience was eye-opening and we not only learned a great deal about the homeless epidemic, but we also learned how we can help them feel "human" again. That really struck me. Human again? You mean they don't feel human?

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Benefits of Outsourcing Nurse Advice Lines or After-Hours Triage

Posted by Team Citra on Dec 20, 2017 6:04:01 AM

Nurse Advice Lines and After-Hours Triage services have emerged as a way to connect your patients with registered nurses who can answer health questions, suggest complementary programs and services, guide callers to self-care measures or recommend urgent care when appropriate. Amid rising costs and limited resources, health plans and providers see that extending opportunities for patient engagement can pay off through in-network referrals, expanded access to care and reduced Emergency Room utilization. 

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5 Benefits a Nurse Advice Line Offers Your University

Posted by Team Citra on Dec 4, 2017 7:23:29 PM

College students are a unique subset of our population in need of 24-hour healthcare.

Some of the specific health challenges University Health Centers face, include: behavioral health, drug and alcohol abuse, sexual assault, communicable diseases, and even chronic conditions. 

In fact, demands on campus health centers might be higher and more complex than ever. With more students arriving with serious health needs, the addition of a personalized university nurse advice line is an ideal solution to meet growing demands, create branding opportunity and satisfy the health and safety demands of college students and their parents. The most highly regarded student health centers are establishing comprehensive service offerings, including nurse advice and 24-hour telephonic triage.   

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Topics: Nurse Advice Lines

Silicon Review Names Citra Health Among 50 Best Companies to Watch

Posted by Citra Health on Sep 5, 2017 12:57:07 PM

Citra Health has garnered another accolade after being named to the 2017 50 Best Companies to Watch by The Silicon Review (http://thesiliconreview.com/magazines/innovating-healthcare-to-deliver-value-based-technology-and-services-citra-health-solutions-/), the world's most trusted online and print community for business technology professionals. Featured in the August 1st issue, Citra is the only healthcare-focused company to be included.

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Topics: value based care, EZcap, accountable care organization

Citra Earns URAC Accreditation as a Health Call Center

Posted by Citra Health on Jul 21, 2017 10:35:31 AM

The designation demonstrates the highest level of commitment to quality healthcare. 

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Forward-thinking healthcare leaders and administrators are preparing for the advent of the value-based world

Posted by Citra Health on Jul 7, 2017 1:50:08 PM

At Citra, we love sharing good news with you. Late last year, Allscripts client, the Los Angeles County Department of Health Services, selected EZ-CAP to more effectively operate its current managed care portfolio of more than 336,000 managed care patients. With EZ-CAP’s help, Los Angeles County DHS will benefit from cost savings, as well as improve operational efficiencies in clinical and administrative business processes.

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If You are a Nurse, It's time to Celebrate YOU!

Posted by Gina D. Ford on May 8, 2017 12:26:12 PM

Celebrate Nurses Week 2017 with These Deals

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New Corporate Offices for Citra

Posted by Gina D. Ford on May 3, 2017 3:44:10 PM

We have finally moved into our new corporate offices in the Deerwood area of Jacksonville! We are still getting settled, but we feel right at home among neighbors like JP Morgan Chase, Nemours and Vistakon. Thank you for being patient with us during this transition - we are now up and running at full capacity. 

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The Latest Developments in U.S. Healthcare Reform

Posted by Mark L. Jones on May 2, 2017 2:29:22 PM


As many of you are now aware, there’s somewhat of a legislative consensus emerging that now includes the House Freedom Caucus on a draft amendment that would resurrect the American Health Care Act (AHCA), which you’ll recall was pulled from the House floor at the last minute just as leaders came to realize they didn’t have the votes in order to successfully repeal Obamacare.

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Launching New Value-Based Care Products in 2017

Posted by Darryl Low on Feb 24, 2017 12:29:45 PM

My optimistic view… As a provider of health care services, there is always concern with how and who will be paying for the services that are provided to patients in government programs. As a consumer, you are concerned with how you will be able to afford your premiums when they once again increase disproportionally with your income.

But the principles of quality, affordable care have remained consistent in the health care bubble that I have been involved in for over twenty years now -- Keep people well and out of the hospital and health care costs will remain low. From the early days of managed care, provider groups who were proactive in member wellness and management activities grew and flourished. Government agencies and health plans noticed these successes and began incorporating quality measures into incentive programs in a wide variety of forms. Unfortunately, these incentives led to mandates and extensive regulation and administration for everyone in the industry…driving up the administrative costs.

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