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Why Timing and Telephonic Communication Matters for Engagement

Posted by Alicia MacLeod on Aug 22, 2018 9:21:39 AM

It's no secret that member confusion around how to use medical benefits continues to be a major driver in inappropriate health care spend.  For the Medicare population specifically, a recent Healthmine study showed that only 22 percent of Medicare Advantage members have knowledge of what star ratings mean when it comes to choosing their care.  This confusion and lack of knowledge often gets highlighted through the statistics shared around inappropriate benefit utilization (such as inappropriate emergency room visits) and the expenses incurred as a result of chronic conditions. 

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