Boosting Patient Engagement Requires Proactive Outbound Efforts

Posted by David Morris

Thanks to the proliferation of technology, patient expectations are sky-high. After all, providers and plans are competing with some of the best brands in the world when it comes to delivering on consumer expectations. Which might be why patient engagement might actually matter more than ever. In fact, outbound engagement is proving to be an effective way to stay connected with members and control populations. Expanding access to healthcare solutions impacts the bottom line of providers given that better access often translates to prevention.

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Topics: Outbound Engagement, customer centric, customer service, healthcare

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