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Together, We are Citra: Meet Rick Walker, Vice President of Client Success

Posted by Gina D. Ford on Feb 28, 2018 10:09:56 AM

Citra’s Client Success Team, led by Rick Walker, provides a designated Client Success Manager who works collaboratively with our clients monitoring needs, setting program and solution objectives, and keeping clients informed of Citra’s growth and development.

We recently sat down with ‘Walker’ (as he is affectionately known at Citra), Vice President of Client Success, and asked him a few questions. Here's what he had to say...

 

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Topics: customer centric, customer service, healthcare, technology, services

New HEDIS Measures for 2018 Announced

Posted by David Morris on Feb 9, 2018 3:36:16 PM

Performance levels are fast becoming the new currency in healthcare. After all, quality scores are the primary way that plans are rated for quality care delivery and billions of dollars in reimbursements hinge on quality ratings.

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Topics: Nurse Advice Lines, Gap Closure, News, Outbound Engagement, Patient Engagement

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Serving 6 of the top 7 Health Plans; 7 Fortune 500 Companies; 50+ IPAs and MSOs managing commercial, Medicare and Medicaid populations; 100+ Provider Groups, Hospitals, Universities and Integrated Delivery Networks throughout the United States and in Puerto Rico. Citra delivers technology and services resulting in more efficient operations and higher quality care.

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